Customer Service Policy
Here to Help You
At Pure Mineral Care, we are dedicated to providing a smooth and satisfying shopping experience. From product questions to order support, our customer service team is here to assist you with care and efficiency.
How to Reach Us
For any inquiries related to products, orders, shipping, or returns, you can contact us anytime:
Email: press@saltandstonemall.com
Website: saltandstonemall.com
We aim to respond to all messages as quickly as possible and provide clear, helpful solutions.
Order Assistance
If you need help with an existing order, please provide your order number and contact email when reaching out. This allows us to locate your order quickly and resolve your request efficiently.
Returns & Refund Support
We offer a 60-day return policy. If your product does not meet your expectations, our team will guide you through the return process. Refunds are processed within 5–10 days after the return is confirmed.
Product Guidance
Not sure which product fits your routine? We are happy to help with product information, usage guidance, and general recommendations to ensure you feel confident in your purchase.
Service Commitment
We value every customer and aim to provide friendly, professional, and reliable support. Your satisfaction is at the heart of what we do, and we are always here to improve your experience.
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